TOUR BOOKING
The Fine Print
​All tours must be booked and paid for in advance.
Tours are only confirmed once payment is received.
INDIVIDUAL BOOKING
Payments
Payment must be made before your tour departs.
Payments can be made in Cash (local currency or USD), Bank Transfer or Credit Card. For payment by credit card Ilha Blue Lda reserves the right to charge a levy of 5%. For payment by bank transfer please present Proof of Payment (POP) before tour departure. The payer is liable for all bank and related transaction charges.
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Cancellations
Time, love and a whole lot of fresh ingredients go into preparing an Ilha Blue safari. We hope you don’t need to cancel but if you do, here’s what you should know:
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Tours cancelled by you more than 24 hours before departure receive a full refund less 10% administration fee.
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Payments made by credit card will incur a further 5% penalty. Tours cancelled during business hours on the previous day will receive a 60% refund.
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Tours cancelled on the day of departure cannot be refunded.
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There is no refund in the case of no-show. 100% cancellation fees will apply.
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Forecast
Ilha Blue Island Safaris provides outdoor and nature-based activities and operates in all weather. However, severe weather conditions or unforeseen circumstances or circumstances beyond our control may force a cancellation. In this case, we will do our best to reschedule or provide an alternative tour. If this is not possible, you will receive a full refund.
GROUP BOOKINGS & CUSTOM-MADE TOURS
Payments
A 40% non-refundable deposit is required to confirm booking. The deposit is to be paid 30 days prior to tour(s). Balance is to be paid 14 days prior to tour(s).
Payments can be made by Bank Transfer, Paypal and credit card. For payment by credit card Ilha Blue Lda reserves the right to charge a levy of 5%.
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For payment by bank transfer please email Proof of Payment (POP) to confirm the date on which payment has been made. The payer is liable for all bank and related transaction charges.
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Cancellations
Cancellations must be received in writing/email.
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Any cancellation will incur loss of deposit (40% tour price).
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Cancellations received 5 days or less prior to departure will be subject to a forfeiture of the entire tour price (100%).
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Forecast
Ilha Blue Island Safaris provides outdoor and nature-based activities and operates in all weather. However, severe weather conditions or unforeseen circumstances or circumstances beyond our control may force a cancellation. In this case, we will do our best to reschedule or provide an alternative tour. If this is not possible, you will receive a full refund.
TRAVEL INSURANCE
There are inherent risks in adventure travel, which can lead to illness, injury, or even death. These risks are increased by the fact that we are in a remote location, with minimal medical facilities. The client assumes all such risks associated with participating in this tour(s). Ilha Blue Island Safaris strongly recommend all clients take out appropriate travel insurance prior to date of travel. Ilha Blue Island Safaris cannot be held responsible for any costs arising from such loss or injury.